FAQ – Frequently Asked Questions

Who is the RioLuxuryStay.com?

RioLuxuryStay.com is a digital platform that offers world-class travelers the best of luxury stay and concierge services and personalized experiences in Rio de Janeiro. RioLuxuryStay.com open the doors of the most elegant houses of Rio de Janeiro for he most demanding travelers.

What do we do?

The RioLuxuryStay.com caters to the discerning travelers who wants the best modern amenities and features that are typically found in luxury resorts but offered in a more private, exclusive, and intimate setting.

What is the best way to choose the right villa for me?

There are many things to consider booking or choosing the right villa. First you need to identify your wants and needs. How many guests you will be traveling with, do you wish to be near the beach or the sea, or you’d prefer to be on the hillside or hilltop? Are you traveling with someone who needs special attention or maybe toddlers and kids?The easiest way to find the perfect villa is to let our villa specialist know every single detail that we need to know about the configuration of your group and your plans when you are at the villa or in the destination. Then once we know what you need, we will help you find that perfect villa that will match according to your requirements. Consult ours home specialists.

What is the typical price range for a villa rental?

Depending on the size of the property, number of bedrooms, or even the quality of design and architecture, the price range varies. For the villas under RioLuxuryStay.com collection, the price range can go from USD 1,000/night up to USD 30,000/night. This also depends on the season during your travel period (if it’s low, high, or peak season). Another factor that the price would vary can be based on the number of guests and the number of days or weeks you want to stay at the villa. The longer you stay, the better rates you can get. The same goes for reservations made well in advance. Find out the period of best rates, talk to ours trip advisors.

What does every stay include?

See our standard of service and experiences.

What are the policies?

Each property presents its policy and terms of owner described immediately after the images. Read carefully before confirming the reservation. In addition to the site usage policies, the guest will also have to sign a seasonal rental agreement directly with the owner.

How do I know that my payment is secure?

Aceitamos apenas pagamentos por PayPal.

What is the process when booking a villa?

1. Use our search engine to locate a villa or apartment you like

2. On the property page you have chosen, fill in the fields on the right side with check-in and check-out dates, number of adult guests and children, now click on “check availability”

3. You have been directed to the “Booking” page and you can edit the number of guests or date data on the left side or continue the reservation process by clicking “Select Room” on the right side.

4. You have been directed to the “payment details” page where you will have to fill out the form with your personal data and describe all the details about your stay and list all the information or questions for clarification. On the left side you will see the summary of your reservation with the chosen check-in and check-out dates, number of guests, total value of the booking (already added to the booking fee charged by the site) and the description of the value you will have to pay for confirmation of the reservation, this value corresponds to 50% of the total value + rate. The rest of the balance will have to be paid, as described in the terms and policy and booking terms described on the page of the Villa or chosen apartment. Choose the payment method to continue.

5. Choose the payment method (PayPal) and click on “Proceed to Payment”.

6. You will be directed to the external page of PayPal where you can choose how you want to pay – PayPal accepts several cards, debit and credit, debit to account etc. But you need to be a PayPal user for this. PayPal is the safest method of payment because it guarantees the possibility of a chargeback, when applicable.

7. After we receive the payment notice through PayPal we will send you an email confirming your reservation within 24 hours and we will send the owner’s agreement for signature within 48 hours after confirmation by PayPal.

8. The contract must be signed and digitally forwarded with a copy of the passports of all the guests that will occupy the property, for Brazilians we ask the CPF.

9. The remaining balance of the contract must be paid 30 days prior to the check-in date under penalty of cancellation of the reservation by the owner.

10. A security deposit against damage to the property will be requested 7 days before check-in and will be returned after 7 days of check-out and inspection of the property.

11. Travel insurance is mandatory, we recommend that you opt for comprehensive coverage for cancellations, baggage delay, medical assistance etc., as you deem appropriate. We will ask you to send the copy of the policy together with the signed contract and passports to formalize the reservation.

12. Attention – read carefully the cancellation policy, rules and rates described on each property, before making a reservation. If you have any questions, please contact us before doing so. Send us an email with the link of the property of your interest along with all your doubts. We will respond in the shortest possible time.

 

Feel free to make an inquiry:

[email protected]

Hotels vs. Vacation Rentals

Which is better for you?

 

You need more than one room to hang out and relax. Get way more space & amenities for less money than a hotel room.

1. Authentic experience

Experiencing the city like a native will make your trip unique and unforgettable. A private rental villa is what sets an authentic experience apart from a shallow trip. Dive deeper.

2. Unique places

Dreaming of a truly unique accommodation? Colonial Mansion in the Barrio de Santa Tereza?A modern apartment with minimal design, and a terrace overlooking the Atlantic Oceanic? A stone cottage overlooking the montain region? A bungalow in the woods, perfect for a large group of friends and away from the rest of vacationers? A luxurious apartment for your second honeymoon? Whatever you choose, we are certain it will break out of the cookie-cutter hotel room mold.

3. Save money – No hidden costs

So you book a hotel room, and you arrive in the evening. You unpack, open the minibar and grab a couple of drinks. You decide to stay in and rise early the next day. You watch movies on TV. Next thing you know – all these costs appear as additional services on your bill. Bummer. Next time, book a private accommodation rental and have it all included. Get more space and pay 50% less per square foot than the average hotel. Dividing up the cost with your friends or family is more budgetfriendly than the “per night” hotel rates.

4. Convenience

Cook when you’re hungry. Stock your full-size fridge and freezer with groceries, snacks and drinks.Your fully equipped kitchen is always open. Offer a barbecue in the garden for your friends. Without laundry expenses, wash and iron your clothes without having to spend more.

5. Group travel

All your friends andbfamily are under one roof and don’t HAVE to stay across town or on different building foors, unless you want them to.

6. Make yourself at home

Enjoy beautiful view in living and dining rooms furnished and equipped with art objects, ambient sound and and private pools. Step out onto your private balcony or deck to soak up your view of the beach, waterway or golf green and your morning coffee.

7. Tailor-made holidays

Gluten-free food, nearby wellness and spa facilities, penthouse with a view, a babysitter, a doctor, personal trainer, tourist guide and private parties. All theses extras would cost you a fortune in a hotel, if they would be available in the first place. Let the children run and discover the beauty of nature.

8. Freedom whe Privacy

Who in the world wants a maid coming and going, vacuuming their hotel room? Small talk in elevators? Loud hotel room neighbors? Everyone knowing their whereabouts? Packed pools? None of these apply to vacation home rentals and private apartments.

9. Many options

Different locations, sizes, amenities and prices have been proven to infuence your happiness level. Booking a vacation rental is the perfect way to ensure you get to stay closer to where you want to be. RioLuxuryStay.com is present in the best places of the state of Rio de Janeiro, encompassing the most well-known beaches such as Copacabana, Ipanema and Leblon, but also in more exclusive regions such as Joatinga Beach, Botanical Garden, Alto da Boa Vista and Barra da Tijuca, in addition to all Costa Verde and Costa do Sol, encompassing places like Búzios, Angra dos Reis, Paraty, Ilha Bela, Arraial do Cabo, Itacoatiara and more. You can rent aditional villa one asset according to your exploration roadmap.

10. Private homes with hotel services

RioLuxuryStay.com offer a large variety of services and experiences, both on site and off site. Explore our services.

11. Peace of mind and memorable days

Rio Luxury Stay is a digital platform that offers world-class travelers the best of luxury stay and services and personalized experiences in Rio de Janeiro – with 24/7 Support.

 

Not sure where to go?

Ask ours travel advisors for suggestions for an incredible experience.

Contact us.